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Frequently Asked Questions
1. Do I need to have a PayPal account to purchase a product from Transformative Living, LLC?
2. Can I purchase your CDs if I live outside of the United States?
3. Do I pay sales tax?
4. Can I return a CD purchase for a refund if I change my mind?
5. How do I initiate a return?
6. What happens if the CD jewel case arrives damaged?
7. What happens if the CD is defective?
8. What is the shipping policy?
9. When can I expect to receive delivery of the CDs I order?
10. What if I don’t receive my order within the estimated delivery time? Is it lost?
1. Do I need to have a PayPal account to purchase a product from Transformative Living, LLC?
No. You can use any of the credit and/or debit cards that are supported by PayPal. Just look for the logo icons of the credit/debit cards when you go to the checkout page to see which cards are accepted.
2. Can I purchase your CDs if I live outside of the United States?
I am sorry, but at this time Transformative Living, LLC is only selling CDs to residents of the 50 United States and Washington, D.C. However, if you are currently serving overseas in the U.S. military, please contact us at info@transformative-living.com and we will do our best to accommodate you.
3. Do I pay sales tax?
Buyers who live in California will be charged an 8.25% sales tax. The tax will be added to your order at checkout.
4. Can I return a CD purchase for a refund if I change my mind?
Any unopened CD (the CD and jewel case are still in the slip cover) can be returned for any reason within 30 days for a refund. Shipping charges paid at the time of purchase are not refundable. Return postage costs are also not refundable unless we made an error, or the item arrived damaged or defective. Please note that if you opened the CD to play it, you cannot return it for a refund.
5. How do I initiate a return?
To initiate a return in keeping with these policies, please email us at info@transformative-living.com. Reference your order number in your communication with us, the titles you wish to return, and the reason for returning the product. Once we receive your email, we will send you further instructions.
6. What happens if the CD jewel case arrives damaged?
If a CD jewel case arrives damaged, email info@transformative-living.com with your order number within 3 days and we will send you a clear replacement jewel case for free (you will need to remove the inserts from the damaged jewel case and put them into the replacement case).
7. What happens if the CD is defective?
In the case of defective CD, please contact us at info@transformative-living.com within 30 days for information on obtaining a replacement item. A defective or damaged title can only be replaced by the same item. Another title cannot be substituted in place of a damaged or defective item.
8. What is the shipping policy?
Standard shipping (First Class Mail) via the US Post Office is the primary shipping method for orders with a quantity of 1-4 CDs. The amount you are charged for shipping depends on the number of CDs on the order. Orders with a quantity greater than 4 will be shipped via US Post Office Priority Mail. A flat shipping rate has been calculated based upon the number of items in your order since the CDs all tend to have the same weight. Confirmation and/or tracking of the order may be included as part of the shipping cost for orders with larger quantities. The chart below details our shipping charges within the United States. This includes the continental 48 states, Alaska, Hawaii, and District of Columbia.
| U.S. Shipping and Handling Chart |
| Number of CDs |
Standard 3-10 Days |
Priority Mail 2-3 Days |
Confirmation and/or Tracking |
| 1 |
2.75 |
--- |
No |
| 2-3 |
3.50 |
--- |
No |
| 4 |
5.00 |
--- |
Confirmation |
| 5 |
--- |
7.50 |
Tracking & Confirmation |
| 6-10 |
--- |
11.65 |
Tracking & Confirmation |
| Note: shipping for orders with quantities over 10 will be quoted as needed. |
Standard Flat Rate: Orders with quantity of 1-4 will be sent via US Postal Service. Standard Shipping is the most economical shipping method and typically takes 3-10 business days from the shipping date to arrive. A flat rate has been calculated based upon quantity.
Confirmation and/or Tracking: Orders with a quantity of 4 or greater will be sent with confirmation and/or tracking to ensure receipt. The cost of the confirmation/tracking is included in the shipping price for this quantity.
Priority Mail: Orders with a quantity 5 or greater must be sent via US Postal Service Priority Mail due to the weight. It will also be shipped with confirmation and tracking.
9. When can I expect to receive delivery of the CDs I order?
Delivery time = filling the order + shipping time
It is estimated that orders will be filled within 2 business days of receipt as long as PayPal approves and completes your transaction within 2 business days. If Standard shipping is used for your order, it is estimated that delivery time will be 4-10 business days. If Priority Mail is used for your order, it is estimated delivery time will be 4-5 business days.
Please note that fulfilling your order may take longer if PayPal delays in approving your transaction. In this case, you will receive an email from Transformative Living, LLC letting you know there will be a delay in shipment.
10. What if I don’t receive my order within the estimated delivery time? Is it lost?
For non-trackable shipping methods, our policy is to wait 15 business days before declaring an order lost. If your order has not arrived within 15 business days, please email info@transformative-living.com and be sure to include your order number.
PRIVACY POLICY FOR PRODUCT PURCHASE
Your privacy is important to Transformative Living, LLC. This Privacy Statement will tell you what information is collected when you purchase a product online, how it is used, and how it is protected. Please read the Privacy Statement below so that you will understand our commitment to you and your privacy. If you have any questions about our privacy policy for product purchase or our general privacy policy, please contact Transformative Living, LLC.
If you are purchasing a product from the Transformative Living, LLC website that requires the use of a credit or debit card, you will be transferred to the secure PayPal website for checkout. Your personal information and credit/debit card information will be collected by PayPal for your purchase. For more information on how PayPal will handle your personal information, refer to the PayPal privacy policy.
Any personal information retained by Transformative Living, LLC to fulfill your order, such as name, address, email, or phone number will only be used for shipping your product and/or communication about your order and will not be shared with any other party. Transformative Living, LLC will never disclose any information it gathers from you that could be used to identify or contact you ("Personal Information"). Any Personal Information provided will be treated in accordance with the terms of this Privacy Statement, unless you are otherwise notified. Transformative Living, LLC will never intentionally disclose any Personal Information about you as an individual. It will never give your name, address, telephone number, credit card number, or e-mail address to anyone without your permission. |